Would you like to export the goods you ordered to a country that does not belong to the EU? Get a VAT refund!
We can refund the calculated VAT for your order from creoven if you are exporting goods to non-EU countries.
You can download the official document for VAT purposes directly on our site
Please send the following documents in a timely manner, meaning within 3 months after the date of invoice to:
webtotrade GmbH
Kaethe Kollwitz Str. 22
04600 Altenburg
Germany
We need:
Original export certificate or original invoice, each of them with a customs stamp
- Verification of the buyer: copy of the ID card or extract from the Commercial Register
- If you are employing the services of your own shipping company for a merchandise value of up to 1,000.00 EUR: Certificate and identification of the shipping company
- For a merchandise value above 1,000.00 EUR: electronic export certification
After receipt of the complete documentation the VAT will be refunded as quickly as possible.
Important information:
Refunding VAT is only possible if the invoice recipient is also the person who exports the goods!
To prevent complicated errands at the embassy: Already enter the foreign address as invoice address during the purchase.
Unfortunately, the costs incurred by this voluntary service must be passed on to the customer. An amount of 10.00 EUR will therefore be deducted from the refund.
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